Privacy Policy jom918kiss

Jom918kiss collects personal data strictly as needed for service delivery, identity verification, and legal compliance. The following are the categories of data we collect:

Registration & Identity Data

When you open an account at jom918kiss, we collect information such as your full name, date of birth, identification card or passport number, mobile phone number, and email address. This information is required to establish a unique account identity and verify that you meet the minimum age requirement of 18 years.

Financial Data

To process deposits and withdrawals, we collect bank account information, eWallet account numbers, and relevant card details. All financial information is encrypted and never stored in plain text on our systems.

Platform Activity Data

We record game history, transaction logs, claimed bonus records, and login activity for security, dispute resolution, and service improvement purposes. This data is also used to detect any suspicious activity that could potentially compromise your account security.

Device & Technical Data

Our system automatically records your IP address, browser type, operating system, screen resolution, and device identifier. This information is used to detect unauthorised access attempts and ensure a consistent gaming experience across all your devices.

Data collected by jom918kiss is used solely for the following purposes. We do not use your data beyond the stated scope without first obtaining additional consent from you.

• Identity Verification and KYC — ensures every account is legitimate and meets the minimum age requirement.
• Transaction Processing — deposits, withdrawals, and account balance management handled accurately and securely.
• Account Security — detects and prevents fraud, money laundering, and unauthorized access.
• Customer Support — resolves disputes, responds to inquiries, and processes complaints effectively.
• Service Improvement — analyzes usage patterns to improve the overall gaming experience.
• Legal Compliance — fulfils reporting obligations to regulatory bodies and relevant authorities.
• Marketing Communications — sends promotional information and exclusive offers, subject to your consent.

Jom918kiss does not sell your personal data to any party. Data sharing only occurs in the following limited situations and with parties bound by strict confidentiality obligations:

Payment Service Providers

Transaction information required is shared with approved payment processors such as DuitNow, FPX, TNG eWallet, and Visa or Mastercard card networks solely to enable financial transactions to be carried out securely.

Game Providers

Anonymous account identifiers and minimum technical data are shared with game software providers integrated with our platform to ensure smooth game functionality and accurate game record keeping.

Legal Obligations

Jom918kiss will disclose personal data to government authorities, law enforcement bodies, or courts when required to do so under applicable Malaysian law, or when necessary to protect the rights, property, or safety of jom918kiss and our users.

Jom918kiss uses cookies and similar tracking technologies to enhance the user experience, analyze website traffic, and personalize the content offered to you.

Types of Cookies Used

• Essential Cookies — required for core platform functions such as login session authentication and language preferences. Cannot be disabled.
• Analytics Cookies — helps us understand how players use the platform so we can make relevant improvements.
• Functional Cookies — stores user preferences such as display settings and your favorite game selections.
• Marketing Cookies — used to display relevant promotions based on your interests and in-platform gaming activity.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect specific functionality within the jom918kiss platform.

Jom918kiss continuously invests in the latest security infrastructure to ensure your personal data remains protected against increasingly sophisticated cyber threats.

Technical Security Measures

• 256-bit SSL/TLS encryption for all data transmissions.
• Databases are encrypted at rest using AES-256 standards.
• Intrusion detection and prevention system (IDS/IPS) operating 24/7.
• Two-factor authentication (2FA) is available for all player accounts.
• Annual security audits conducted by independent third parties.
• Strict role-based access controls for internal staff.

Incident Response

Our security team monitors systems around the clock. In the event of a data breach, we have tested incident response procedures to contain threats, assess impact, and notify affected parties within the timeframe required by law.

Under the Malaysian Personal Data Protection Act 2010, you have the following rights regarding your personal data held by jom918kiss:

To exercise any of the above rights, contact our privacy team via live chat or support email. Requests will be processed within 14 working days. We may require additional identity verification before processing your request to ensure data security.

Jom918kiss retains your personal data only for as long as necessary for the purposes stated in this policy or as required by applicable law.

Once the retention period expires, data will be securely deleted or anonymised in accordance with established procedures.

The jom918kiss platform is exclusively for individuals aged 18 years and above. We do not intentionally collect or process personal data from minors.

Parents or guardians who become aware that a child under their care has registered on our platform are requested to contact our support team immediately via live chat for account closure and data deletion.

Jom918kiss reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform service improvements.

Any significant changes will be communicated to you via your registered email at least 7 days before the changes take effect. The latest update date is always displayed at the top of this page for your reference.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the jom918kiss Data Privacy Officer (DPO) through the following channels:

• Live Chat — available 24/7 via the chat button at the bottom corner of the platform.
• Support Email — [email protected] (response within 1–2 business days).
• Help Centre — visit the FAQ us for frequently asked questions on privacy and account security.

All complaints will be investigated seriously and a response will be provided within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.